Why Outsource? Oftentimes physicians are hesitant to outsource their billing due to fear of losing control over their Accounts Receivable. However, keeping the billing in-house is not a guarantee of control. Lack of a dependable staff that possesses coding knowledge, employee turnover, and failure to tend to never-ending follow-up are problems when combined, or by themselves, can lead A/R to quickly spin out of control.

When utilizing the services of Guardian, a physician or office manager can maintain control over their A/R by reviewing the totals of the practice’s Aging Reports on a regular basis. In addition, Guardian offers physicians and office managers remote access to their practice’s stats, which may be viewed on a daily basis if desired.

Outsourcing dramatically reduces expenses for payroll, payroll and unemployment tax, health and disability insurance, pensions, profit sharing plans, supplies, postage, office equipment, necessary educational expenses, sick pay, personal and vacation time, supervision, as well as the cost of expensive software upgrades and support. Less office space is required, lending the area to be used for additional exam rooms, or just less space rented. Gone are the problems encountered with employee turnover, personnel issues and the challenge of finding qualified, reliable staff. Time and labor spent on training are eliminated.
Industry average shows that 30% of all claims submitted are returned, or unpaid due to errors. Up to 15% of these claims are never resubmitted, resulting in lost revenue.